Applied research and outcome evaluation for government services.

My work sits at the intersection of applied research and product evaluation — grounded in direct research with the people a service is meant to reach, and sharpened by utilizing data and computational methods that surface patterns at scale. Over the past decade I've brought that lens to the U.S. Department of Veterans Affairs, the U.S. Department of Labor, and California's Office of Digital Innovation.

I am currently a Health Platform Product Lead at the VA's Office of Information and Technology, where I run the Advanced Health Insights (AHI) platform — VA's enterprise cloud analytics platform for clinical data, live across 80+ medical centers — and own the DAMES program, pairing data science with service design to improve measurement and analytics as a core competency at the VA. In both roles, I work closely with the VA Office of the CTO, Chief AI Officer group, and Veterans Health Administration to advance responsible AI adoption and ensure that analytics capabilities translate into measurable improvements in veteran care.

Published Writing

Evaluating Customer Experience with Survey Design and NLP: Using NLP to analyze +80,000 unemployment claimant survey responses and redesigning a state satisfaction survey to surface actionable customer-experience issues. U.S. Department of Labor · April 2023 · Office of Unemployment Insurance Modernization

Reducing Administrative Waste in the Unemployment Insurance System: Exposing how modular tools like online claim-status trackers cut call-center load and administrative burden in state UI systems. U.S. Department of Labor · August 2023 · Office of Unemployment Insurance Modernization

Improving UI benefits delivery though direct observation of UI claimants: Demonstrating the value of observation as a research tool for human centered design in public benefits delivery. U.S. Department of Labor · June 2023 · Office of Unemployment Insurance Modernization

Designing plain language UI notices informed by usability testing: Demonstrating how usability testing with actual UI claimants can inform high quality plain-language redesign of highly sensitive UI notices. U.S. Department of Labor · August 2022 · Office of Unemployment Insurance Modernization

Recognition

Evaluation as Due Process: Civil Service in an Automated Age: Published by the ABA Section of Administrative Law & Regulatory Practice in 2025. Cites Reducing Administrative Waste in the Unemployment Insurance System.

Making Connections: How One California Team Made Broadband #GovPossible in 2024. Federal feature profiling the California ODI broadband team, where a support-driven research methodology led to concrete product changes to the Emergency Broadband Benefit application.